Delivery Information

Delivery time = Processing time + Shipping time

1. Processing time

Orders are usually processed within 1–3 business days after payment is received. During promotional periods (e.g. Black Friday, Christmas) processing times may be longer; we will notify you by email if delays occur.

2. Shipping methods & estimated delivery times

(Estimated delivery times start from the date the parcel leaves our warehouse.)

• Standard Shipping & Free Shipping

  • Germany: 2–5 business days

  • Austria: 3–5 business days

  • Switzerland: 5–10 business days (may include customs clearance)

• Express Shipping

  • Germany: 1–2 business days

  • Austria: 1–3 business days

  • Switzerland: 2–6 business days (customs may apply)

• Bulky items / Pallet shipments (e.g. large ceiling fans)

  • Germany / Austria: 2–7 business days, usually delivered by freight carrier with appointment.

  • Switzerland: 3–10 business days, freight delivery and customs formalities.

  • Note: Additional handling and delivery charges may apply; delivery is typically curbside or as agreed.

3. Shipping costs

• Germany

  • Standard: €7.90 flat

  • Free shipping for orders over €200

  • Express: €15.90

• Austria

  • Standard: €9.90

  • Free shipping for orders over €200

  • Express: €19.90

• Switzerland

  • Standard: CHF 29

  • Express / Freight: price on request depending on weight/size

  • Note: Customs, import VAT and handling fees may apply.

4. Carriers & tracking

We ship with trusted carriers such as DHL, UPS, GLS, or regional freight partners. You will receive a shipping confirmation email with a tracking number once your order has been dispatched. Freight shipments will be scheduled by phone — please provide a contact number at checkout.

5. Customs, duties & import taxes (Switzerland in particular)

• Germany & Austria (within EU): Prices are shown inclusive of applicable VAT. There are no import duties for shipments inside the EU.

• Switzerland (outside EU): Prices do not include Swiss customs duties, import VAT or clearance fees. These charges are the responsibility of the recipient and may be collected by the carrier on delivery. We recommend customers check local customs rules.

We want your experience to be perfect from start to finish. Should you find any issues upon delivery, please contact customer service via support@parrotuncle.de and our team will ensure your issue is resolved as quickly and efficiently as possible. Should you need to return your merchandise, please first review our return policy.